This contract is valid for 3 years and is renewable for a further 3 years if it is not terminated by any of the parties. In the first year of operation that began the signing of this agreement, both parties may terminate the agreement by giving at least two months` notice in writing to the other party. The white-label service agreement should also include the scope of the administration. Who is responsible for negotiating projects that go beyond the original scope of the agreement? How should you review budgets? 8.2. End-users remain customers of the reseller at all times, unless the end user subscribes directly to the product from the company via www.appinstitute.com or addresses the Company without the company`s request. The company cannot disclose the status of the reseller as such to end-users, except with the explicit written consent of the dealer. Payment terms for white label installation and monthly fee with PayPal invoice are 1 day after signing this agreement. Credit card payments are made on the same day as this agreement is signed. The agreement should define the level of customer expectations. Are the customer`s expectations unreasonable? What do they need and can you meet those expectations? Insert a performance management section into the agreement. This section describes the results expected by the customer and whether you can provide these results.
7.2. All requests for technical assistance should be sent to the company`s email address: [email protected] with a sufficiently detailed description of the problem and the circumstances in which this problem appeared. The company will endeavour to process all these requests in accordance with the service level agreement specified in the reseller`s package. The company is not responsible for providing free support for problems encountered by the CMS or the applications that are installed there due to the integration of third-party tools or unauthorized changes to the functions of the product. “CMS” refers to the white-label application creation platform provided by the Company as part of this agreement. The alternative to white labelling is the Agency`s partnership. In this case, a company mandates an agency to complete the work for the client, and the client pays you through the agency, not directly. 16.6.
Full agreement; survive. This agreement, along with all other reference documents contained in this document, constitutes the exclusive and comprehensive agreement reached between the parties on the purpose of this agreement and replaces all prior and simultaneous agreements, assurances and guarantees, written and oral, concerning this purpose. In addition to the survival of the conditions, as expressly stated here in this term, all conditions which, by their nature, should survive the termination or expiry of the contract remain.